Puente Genil Vacation Packages

Service was great. They were very response and addressed our concerns. But the property is more 3 stars than 4. We had two small beds together in one room. My wife’s bed was slipping from the end so 20-30 pct was unusable and mattress should be replaced. Bathroom also had duct tape on the ceiling and the shower is barely 2 feet wide. I couldn’t shower without hitting my hand somewhere. Location is great but I wouldn’t stay here again. Would look for an actual 4 star hotel.

Great hotel and great location to explore!

Comfortable and elegant

We booked a family room for four for a two‑night stay. The photos online looked great, and the lobby initially gave us hope—it’s huge and impressive at first glance. But once we settled in, it became clear the hotel has seen better days. It feels stuck in the early ’90s, with worn-out furnishings and a generally dingy atmosphere. Breakfast was the biggest issue. While the food and selection was very good, the hotel hosts tour groups, and the dining area was overwhelmed. Imagine trying to eat while hundreds of people zigzag around you, bumping into you, all while the noise is absolutely deafening. Not exactly the morning experience we wanted. The one bright spot was the staff. Every employee we encountered was warm, friendly, and genuinely helpful.

The staff was very friendly and the hotel room very comfortable and clean.